Purchasing guide
PURCHASING PRODUCTS
How to buy a product at www.adega.herdadedacomporta.pt
(Before registering you should read our Terms and Conditions on the home page)
You must register by completing all the fields.
On the home page, you can choose the product you want from the various categories and add it to your basket.
Choose the quantity of products you want.
Confirm your details and choose your payment method (ATM, bank transfer, PAYPAL or MB WAY).
You will receive an e-mail confirming your order.
If payment is made by ATM, the references are valid for 48 hours, after which time the order will be cancelled.
If payment is made by bank transfer, you must send proof to the following e-mail address: loja@herdadedacomporta.pt within 48 hours, after which time the order will be cancelled.
PRICE AND PRODUCT CHARACTERISTICS
The prices indicated on this site, unless otherwise stated, are valid only for the date on which they are advertised, and remain in force for the customer who makes the purchase on that day, even if they receive the items purchased at a later date. All items featured on this site are subject to stock availability at the time the item is collected from the warehouse.
Unless there is a spelling or publication error, the prices are expressed in Euros and include the VAT rate in force, delivery costs are not included. And in the event of an error in the price or designation of characteristics, sizes, weights or measures, we can only undertake to cancel the sale and refund the total amount paid by the customer immediately.
Product prices may be subject to change without prior notice.
SHIPPING COSTS
To the prices shown on the products must be added the respective shipping costs which, for each order, are calculated on the basis of the transport cost associated with the country of delivery.
The cost of transport depends on the weight of the order and its delivery destination. This shipping cost can be simulated within the shopping basket with the desired products added and by filling in all the required fields of the simulator.
The total postage will also be automatically calculated and indicated when you place your order in the online shop. Please note that the instalments in this calculation may vary and change without prior notice.
CONDITIONS FOR MAKING THE SALE
The contract for the purchase of products will only take place if Monte da Comporta – Actividades Hoteleiras, Turísticas e Culturais, Lda. can confirm and successfully register the user’s payment.
Payment by the user takes place immediately after the payment information has been entered and made available on the website.
CANCELLATIONS / RETURNS / EXCHANGES AND GUARANTEES
The Customer may cancel their order at any time up until it is dispatched, with the right to a refund of all sums paid. Once the order has been received by the Customer, he/she may exercise the right of return as soon as all the conditions have been met.
Exchanges or returns can only be made and accepted, under the law and in accordance with the conditions indicated on this site, if the product is completely intact, without any signs of handling or use, and with original packaging without any damage, and in both cases in saleable condition. Returns will not be accepted for products whose packaging is damaged, written on or has labels attached (e.g. carrier labels, missing protections, etc.).
To return a product, the customer must comply with the conditions set out on this website and send the complete item, duly labelled with the order number and your details, including for the return of the amount paid, to our premises within a maximum of 14 days of receiving the purchase. The customer may be charged administrative and banking costs.
If the return fulfils the requirements and can be accepted, upon receipt of the products and their packaging, the purchaser of the product will be entitled to a refund of the amount paid, minus the shipping costs, within 14 days of receipt of the correct return of the product with the identification of the order number and indication of the IBAN for crediting the refund.
The cost of the Exchange or Return will be borne by the customer.
The customer will only be reimbursed once the product has been checked upon arrival at our premises.
In the event of a return, the customer will be charged administrative and banking costs of 3%, provided that the customer has paid by Multibanco, PayPal and MB WAY.
Once this period has elapsed, the customer purchasing the product may activate the guarantee. To return, exchange or activate a guarantee, please email loja@herdadedacomporta.pt the form that must be sent with the product. We will not accept products that are not accompanied by this correctly completed form.
We cannot be held responsible for any loss of post, so we advise you to send it by registered post. Any returns sent to our premises without an order number will not be processed.
WEBSITE FUNCTIONALITY AND AVAILABILITY
Herdade da Comporta, S.A. reserves the right to alter, limit or cancel the functionalities of the website at any time, provided that these are not necessary to fulfil purchase contracts that have already been concluded. Although Herdade da Comporta, S.A. endeavours to provide its service without technical problems, the possibilities of use may be limited and/or temporarily interrupted, namely due to maintenance work, updates and/or other problems. Data losses may occur. Herdade da Comporta, S.A. therefore assumes no guarantee regarding the availability of the service or the absence of technical problems or loss of data that do not directly concern it.